Got a question about myStory Designer?

We are here to help! Here's a list of the most common Q & As about our software, myStory Designer. Click on the question to view the answer.

If you have a specific technical issue please contact Tech Support

What are the system requirements for myStory Designer?

To install and run myStory Designer your system configuration1 must meet these minimum requirements:

Operating System: Windows XP Service Pack 2, Windows Vista, Windows 7, Windows 8 or 8.1, or 10
Processor: 1.5 GHz (2 GHz or higher recommended), 32-bit (x86) or 64-bit (x64) processor
System memory (RAM): 1 GB (2 GB recommended)
Monitor: 1024 x 768 resolution or greater with 32-bit colour
Disk space: 2 GB free space on system drive for software installation; as needed on system drive or other drive for storage of projects and content.
Other: Mouse or other pointing device; high-speed Internet connection2 is recommended

1. Actual requirements and product functionality may vary based on your system configuration.
2. To order your projects, download content, upgrades, and updates, you need an Internet connection.

What are the differences between myStory Designer and CMs StoryBook Creator?

The main differences between myStory Designer and SBC can be found in the Image Editor.  (Right click on an image and select Edit Image - Using the Image Editor...)

myStory Designer has the full Image Editor whereas SBC has only the Touchup Brushes (Erase, Paint, Smudge, Lighten, Darken, Blur) for editing.  You can crop, apply quick fixes such as lighten, sharpen or correct red-eye, convert to black & white or sepia, and adjust colour or focus of your images... and much more directly within myStory Designer.

Other differences you will find include restrictions on high resolution output. myStory Designer is free software licensed for digital photo book customers of myStory, and does not have a save to .jpg or .png file function. This means myStory Designer cannot be used to create custom-sized projects to print on a home printer, or to create and save your own elements. However you can now upload your pages to the myStory Project Gallery to download page image files!

Additionally, SBC won't recognise myStory digital content as commercial art kits. myStory digitial content can only be used in myStory Designer and Forever Artisan software.

Can I run myStory Designer and StoryBook Creator on the same computer?

Yes! myStory Designer and StoryBook Creator run independently and can be installed and run on the same computer.

Can I use CM digital content in myStory Designer?

Yes!  Your Creative Memories digital content packages can be imported into the current version of myStory Designer. Of course you will need to enter the package activation codes to unlock them.

I started a project in StoryBook Creator, how do I open it in myStory Designer?

Firstly, check that your software is up-to-date. Simply open myStory Designer and click on the update links at the bottom of the Welcome screen.

To open your SBC project simply open myStory Designer, select 'Open an existing project or page' and browse to the location of your saved SBC project. Open the project folder, then open the file "manifest.projectx". This is the project file.

Once you've opened a SBC project in myStory Designer, that project will be added to the recent projects list on the Welcome page in myStory Designer which makes it easy for you to open it next time!

Does myStory Designer work on a Mac?

The myStory Designer software is only PC based software, there isn’t a Mac version.

However we are aware that some users have successfully installed and run the program on a Windows partition on a Mac, however you need third-party partitioning software (like parallels or bootcamp) and a licensed version of Windows to be able to do this.


How can I import photos to my project in myStory Designer from my CM Memory Manager software?

Easily!  Simply add the photos you wish to add to your project to the 'Work Area' in MM. Then click Share and share to StoryBook Creator.  MM will recognise your open myStory Designer project, just as it does your SBC projects, and give you the option to choose this as the destination.

How do I delete a project from myStory Designer?

Your projects are saved in a directory on your computer, not actually in myStory Designer. The project thumbnail images you see on the Welcome page as 'recent projects' are simply links to the projects. To remove a project from the recent project list, simply browse in your computer to where the file is located to move or delete it.

How do a convert a project from 12x12 to 8x8?

Just open your 12x12 book project and then click File, Convert. Select the 8x8 option and follow the screen prompts. You can only convert to a smaller size, so if you think you might want a large book and a small one, you’ll want to start with the large size.

How do I create a card or invitation using myStory Designer?

myStory Designer is free software for members of myStory for the purpose of creating and printing myStory photo books, calendars and other projects so it has some restrictions. It isn’t possible to create custom projects (like cards and invitations) within the software. However you can create a card or invitation (or two) on an 8x8 or 12x12 page, upload this page to your myStory Project Gallery and download a free standard resolution image file or purchase a high resolution image file of the page.

A document is available on the Tutorials page of our website that outlines the process of downloading jpg files from your Project Gallery.

How do I save my project as an image file and print on my home printer?

myStory Designer is free software for members of myStory for the purpose of creating and printing myStory photo books, calendars and other projects so it has some restrictions. It isn’t possible for you to export your projects or pages directly from myStory Designer as image or pdf files or print directly to your home printer, however you can upload your 12x12 or 8x8 pages to your myStory Project Gallery and download free standard resolution image files or purchase high resolution images.

A document is available on the Tutorials page of our website that outlines the process of downloading jpg files from your Project Gallery.

I created an embellishment on a page in myStory Designer, how do I save it so that I can use it again on another project?

You can re-use embellishments that you created by saving them in a project, and copying and pasting them from that project to the page you wish to use them on.

I’ve downloaded and imported my digital content package but it’s locked and I can’t access it. How do I unlock it?

Activation codes must be entered to unlock any purchased digital packages. To do this simply open myStory Designer and select Manage Content from the Welcome ribbon, then select Activation codes. Click the link ‘Add a new activation code’ and paste your code into the box.

Activation codes for all myStory packages you purchase can be found on our website. Just log in and go to myStory Corner > My Downloaded Content to retrieve the relevant code.

I’ve just bought a new computer. How do I move myStory Designer and all my content to the new computer?

Firstly, yay for you! A new computer is always exciting, and we’ve got more great news for you! myStory Designer is free software so you can download and install it on as many computers as you want! Just log into our website, go to MyStory Corner > Download myStory Designer and select the correct version for your new machine.

Moving your digital content is easy too, and the steps are outlined in a help document on the Tutorials page. Just look for the heading ‘Moving your digital content’.