FAQs about myStory

Have you got a question?  We are here to help.  Below you'll find answers to commonly asked questions about myStory. We also have a Software FAQs, Ordering FAQs and Product FAQs, so if you have a question there's a good chance you'll find the answer!

Still didn't find the answer you were looking for?  Send us your question 

I'm new to myStory. How do I get started?


If you are about to embark on your digital scrapbooking journey, or if you want to try myStory Designer for your next project, simply join myStory and download our FREE digital scrapbooking software. Next, grab some of our digital content and get started!

With myStory Designer you can create your digital scrapbooking project right on your desktop, you don't have to upload your photos and work on your project online.

Help is available too! Look for the Help icon on every myStory Designer screen, or you can click on the 'Watch Tutorials' menu option on the Home ribbon of myStory Designer to open up the Tutorials page on our website (obviously your computer must be connected to the internet to view the page).

When you have completed your project and are ready to order, simply select File, Order from within your finished project and follow the prompts.  You will need to be connected to the internet to place your order.

Who is myStory?

MyStory is an Australian-owned company who have a long history of providing online platforms including intranets, websites, online shopping carts and payment gateways. Collectively our guys have decades of experience with internet technologies and online systems.

We know that StoryBook Creator (SBC) was a powerful digital scrapbooking tool and that many people had invested time and money into using it, and the numerous content packages they have also purchased. So we wanted to provide a way for these people to continue using the software and printing their projects, after Creative Memories closed in Australia and New Zealand in 2013.

The myStory team engaged the printing supplier who had been producing the printed output from StoryBook Creator since its introduction into Australia. We've also had our digital scrapbooking software, myStory Designer developed by Panstoria who were the same software development company that produced SBC. Plus, we have an exclusive range of digital content packages and templates for use in myStory Designer.

Why should I choose myStory for my Photo Books?

With myStory you can use the latest tool, from the creators of industry-leading software applications, to preserve and tell your stories through digital scrapbooking. myStory Designer software is easy to use, so you can focus on telling your story. Yet it offers unsurpassed digital scrapbooking design flexibility that enables you make your layouts as creative as you want them to be.

myStory digital Photo Books boast a Hard Cover personalised with your photos, making it the perfect beginning to your story. You'll be delighted and amazed as you turn each page and your story unfolds with brilliant colour and style. The 200gsm paper pages are stitched, not just glued, during the binding process which makes them durable for page turning x10,000!

Your myStory Photo Book will be one that you'll proudly share and cherish forever.

How long does it take for delivery?

The standard production and delivery time within Australia is up to 14 business days and within New Zealand up to 21 business days. This can be a little longer during busy periods.

If you are ordering a project for a special occasion, we suggest you submit your order as early as possible to ensure your printed product arrives by the date you need it.